For us at rajajudi, the fun of playing must not come at the cost of your wellbeing. This page explains our approach to responsible gaming and the tools we provide to help you stay in control.
Minimum age requirement for all rajajudi users
Customer support is available anytime
Self-control tools provided to every user
Zero tolerance for underage access
We believe informed players are safer players. Here are the tools you can activate directly from your account settings.
Set daily, weekly, or monthly deposit limits based on your financial means. Once activated, the rajajudi system will not allow deposits exceeding the amount you have set — even if you wish to do so at the time.
Control the maximum amount you can wager in each session or within a set time period. This feature is especially useful for ensuring you don't go overboard in high emotional states after consecutive losses.
Set the maximum time you can play in a single session. When time is up, the system will display a reminder notification and automatically log you out to give you a chance to rest.
Take a short break from the platform without closing your account. Break options are available for 24 hours, 3 days, 7 days, or 30 days. During the break period, login is not permitted and no promotions will be sent to you.
For those who need a longer break or more serious support, the self-exclusion feature lets you close access to your account for 6 months, 1 year, or permanently. This request cannot be reversed during the active period.
Enable periodic notifications that remind you how long you've been playing and the amount you've wagered in the current session. These reminders help you make more conscious and controlled decisions.
This is the core principle that guides every decision we make at rajajudi. We understand that for most users, playing on our platform is a way to relax, test their luck, and have fun with the community. And that's what it should be.
However, we also recognize that for a small number of users, what begins as entertainment can develop into something more serious. Problem gambling is not a sign of character weakness – it is a real health issue that can affect anyone, regardless of background or gaming experience.
That's why rajajudi invests seriously in responsible gaming programs. Not because we are required to do so, but because we genuinely care about the long-term wellbeing of everyone who trusts us with their time and money.
Always remember: Gambling should be done using spare money – money you can afford to lose completely without affecting basic life needs such as rent, food, bills, or family expenses. If you are gambling with money you cannot afford to lose, this is a serious warning sign.
Beyond the self-control tools you can activate yourself, rajajudi also uses data-driven monitoring systems to identify play patterns that may indicate a problem. These include sudden spikes in play frequency, increasing bets after losses, or repeated attempts to circumvent an active self-exclusion.
When the system identifies such patterns, our trained team will proactively contact the user concerned – not to reprimand, but to offer support and remind them of available help tools. We believe a sensitive, non-punitive approach is more effective in helping users find a healthy balance.
Rajajudi takes child protection very seriously. All new accounts go through a strict age verification process, including KYC checks using official Malaysian documents. We also encourage parents and guardians to use parental control software on home devices to prevent unintended access to online gambling platforms. If you suspect an underage person is using our platform, please contact our customer support immediately.
Access the rajajudi platform via website or mobile app. All self-control tools can be accessed without contacting customer support.
Click your profile icon in the top right corner, then select "Account Settings" from the dropdown menu that appears.
You will see all self-control tools clearly arranged with a brief explanation for each one. Choose the tool you wish to activate.
Enter the limit or period that suits you. Some limits (such as self-exclusion) require a 24-hour cooling-off period before being fully activated.
Confirm your selection. A verification email or SMS will be sent for security purposes. Activated limits will take effect immediately or within the specified timeframe.
We recommend you review your limit settings every month to ensure they still reflect your current financial situation and lifestyle.
Gambling problems often develop gradually. Identifying early signs is the most important first step.
Gambling to cover debts – Using gambling as a way to solve existing financial problems.
Chasing losses – Continuing to play with larger bets solely to recover money that has already been lost.
Lying to family – Hiding gambling activity or amounts from your partner, family, or close friends.
Failing to stick to own limits – Attempting to bypass or raise the self-control limits you previously set.
Cannot stop on my own – Feeling uncomfortable or anxious when not gambling for even a short period.
Neglecting responsibilities – Work, family, or daily responsibilities are being disrupted due to excessive time and mental energy spent on gambling.
Borrowing money to gamble – Using credit cards, personal loans, or borrowing from others solely to keep playing.
Playing when stressed – Using gambling as an escape from problems, work stress, anxiety, or emotional distress.
If you recognise two or more of the signs above in yourself, consider talking to someone you trust or contact our customer support for further guidance.
Consider these questions honestly. There are no right or wrong answers — the goal is to help you understand your relationship with gambling more clearly and objectively.
This assessment is personal and not recorded by the system. Answer honestly — it's for your own benefit.
Read More FAQs1. Have you ever gambled for longer than you planned?
2. Have you ever gambled using money that should have been for other needs?
3. After losing, do you usually return to try to win that money back?
4. Have family members or friends ever expressed concern about your gambling habits?
Here are answers to the questions we most frequently receive from users regarding responsible gaming at rajajudi.
View All FAQs